Fast Shipping & Easy Returns
At Create Creatine Gummies, we value your satisfaction and aim to provide the highest quality products. If you are not completely satisfied with your purchase, this Refunds & Returns Policy explains your rights and the process to request a return or refund. By purchasing from our website, you agree to the terms outlined in this policy.
Eligibility for Returns
To be eligible for a return or refund, the following conditions must be met:
- The product must be purchased directly from createcreatinegummies.com.
- The product must be unused, unopened, and in the same condition as when it was received.
- Returns must be requested within 7 days of the delivery date.
- Proof of purchase, such as an order confirmation or receipt, is required.
Certain items may not be eligible for returns, including products that have been opened, damaged, or misused after delivery, as well as perishable goods.
How to Request a Return
To initiate a return, please follow these steps:
- Contact our Customer Support team via email at support@frontlineplusforcats.com or by phone at +19 299491751.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our team will provide instructions on how and where to send your return.
Returns should be shipped in their original packaging with all included accessories and documentation. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Partial Refunds
Partial refunds may be granted in the following situations:
- Products that are not in their original condition, damaged, or missing parts.
- Items returned after the 7-day return window.
Exchanges
If you received a defective or incorrect item, we can offer an exchange. Contact our Customer Support team with details of the issue, and we will guide you through the exchange process.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will arrange a replacement or refund as quickly as possible.
Shipping Costs
Shipping fees paid during the original purchase are non-refundable, except in cases where the return is due to our error, such as receiving a defective or incorrect item. Customers are responsible for return shipping costs unless otherwise specified.
Contact Us
For any questions, concerns, or assistance with returns and refunds, please contact our Customer Support team:
Email: support@frontlineplusforcats.com
Phone: +19 299491751(For call only)
Phone: +44 7446 122879(For Whatsapp only)